does being picked up from an
INTERNATIONAL flight work? I would be
coming in on an international flight to
Dulles, when I came in earlier this year it
was a nightmare for the person picking me up
so we think we will use your service but I
just wanted to know if there will be someone
there to pick me up or I have to call and
flights are always tricky. The passenger can
be out within 15 minutes of the flight
landing or 2 hours later. We have two
options. The Budget option is that we
best estimate when the passenger would be
coming out of customs and dispatch our
driver accordingly. Rates for that are
listed on our website. Drawback of this service
is that you may end up waiting, if you exit
customs sooner than we expected.
We have a VIP option, in which the
driver is waiting at the terminal as soon as
the plane lands regardless of what time you
may exit customs.. With this option,
we charge you a flat $30, in addition
to the regular fare.
We HIGHLY RECOMMEND this procedure for
our international travellers. After a
long flight it's a small surcharge to pay
for the guarantee and comfort of having to
know that your chauffeur will be there
waiting for you as soon as you exit customs.
By default the budget option is selected. If
you wish to utilize the VIP option, let us
know in the comment section of the online
reservation page. If calling in the
reservation, get a confirmation via e-mail
This option is only available for our
International Travelers, since domestic
flight travelers already enjoy this option
free of charge.
What's this new On Time Guarantee all about?
this option, reservation have to be made
online and payment has to be made in
advance. Pickup from residences, hotels
and train stations VIP option is not
required. It is already included in the
you do point to point transport or just
do any kind of transportation required by
the customer be it from your residence to a
theater or just a night on the town.
Q.Are the rates per person
and is this a shared ride?
A.No, The rate you see is for the entire
vehicle. The car is for your use and can seat up to four passengers and a reasonable amount
of luggage. Should you require a larger
vehicle please call your reservation agent.
This is NOT a shared vehicle. The car is
reserved solely for you and your passengers.
To be honest we cannot understand how other
companies can even get away with this shared
The vehicles we dispatch are
Q.Is the rate really all inclusive?
A.Yes, The rate you see or are quoted includes
everything. There will be absolutely no
additional charges. Gratuity is left at your
about parking and the fact that my plane
came in late?
have no extra charges for flights coming in
late and waiting time charges. We monitor
all flights so that you don't have to worry
about waiting time charges and parking. It's
all included. For International flights the
parking is free for the first hour, however
if it takes more than 2 hours for you to
appear from the terminal, the driver MAY
charge you for parking. It is at his
discretion, just as it is at your discretion
to tip him accordingly! If you are delayed
for any other reason such as filling out
forms for lost luggage or waiting for other
members of your party and you require the
driver to wait, please contact us as soon as
possible so we can instruct the driver to
wait , It will cost $45 per hour, billed in
15 minute increments, whether you have
booked a sedan, van, E-Class Mercedes and
Q.Does the rate quoted include meeting the
passengers inside the airport and helping
them with the luggage?
A.Yes, The rate includes "meet & greet" inside
the airport, the parking fees and any
waiting time while you collect your luggage.
We do not charge for anything extra.
Q.Do I tip the driver?
A.We have no company policy regarding gratuity
and it is entirely at the
discretion of the passenger.
Q.Do you charge for early morning pickups?
A.No, we do not have any charges for early
Q.I missed my flight/appointment and I forgot
to let your company know?
A.There is a nominal charge of $25 to cover
the drivers parking and travel time should
you have forgotten to let us know and the
driver was waiting for you at the airport.
For BWI airport the charge is $50. To avoid
any of these charges, please do let us know,
as all reservations are made in good faith.
Q.I never saw the driver at the pickup point,
so why should I have to pay?
A.On occasions customers have difficulty
in locating the drivers. We always insist
the passenger call our office at 703 865
5532 before leaving so that we can help the
passenger locate their driver who are
waiting for them. The drivers incur charges
on every pickup, so it's the least that can
be done. Due to this reason we require a payment.
Give our office
a call before you leave and do not assume the
driver was not there. As always we do not
require any deposit when making a
reservation and depend on your goodwill.
Q.I did not have your telephone number and
could not get it from 411.
is one for which we do not have an answer!
The customer definitely had it when they
called to make the reservation! As we
mentioned, all reservations are made in good
faith and keeping with our policy of never
holding a credit card to make a reservation.
We believe in your repeat business and hope
you continue using us even if you misplaced
Is your company licensed?
A: Yes, we
are a fully licensed company and are required to
abide by the regulations set by the Virginia
Department of Motor vehicles.
- Q: Are your prices per car or per
Our prices are per car not per passenger. The
price you see is the price you pay.
- Q: How early do I need to
book my car?
- A: The earlier the better.
However, 6 hours would be recommended. If you
are making a last minute booking it is best to
Can I make a booking on the phone?
Yes you can make a booking on the phone our
telephone number is +1(703)865-5532.
Can I make a booking if the party consists of
more than 40 passengers?
We can provide you a service with a
combination of vehicles. We have 32 passenger
buses, 14 passenger vans and 7 Passenger Ford
- Q: Will you meet us at any
time of day?
- A: Yes we are able to provide a
24hour service. We will meet you at any time of
day there will be no extra charge for unsocial
hours. The only time we levy a extra charge is
for the Christmas period or weather emergencies
- Q: How do I meet the
- A: Your driver will meet you in the
arrivals hall as soon as you exit customs for
international flights or at lower level
baggage claim area for domestic flights.
He or she will be holding a board with Burki
Limousine Sedan Service logo. Your name and
flight details will be hand written on this
board. Please call us from any Phone by
dialing 1-877-665-3292 should you have any
trouble locating your driver. This number is a
free number to dial.
- Q: What will happen if we
do not meet the driver?
You will be liable for parking charges/fuel
used/cancellation charges and that is why we
insist on you carrying our number. Our driver
will leave the airport if you do not contact
us. Unfortunately in such circumstances we
have no option but to charge the full fare for
the journey. In some circumstances we may
charge a reduced amount based on costs
incurred. Drivers incur expenses and these
charges are borne by the drivers and as a
result they depend on your goodwill to show up
or pay them for their time.
- Q: What if the flight is delayed or
- A: We will check the flight status on
the day and the driver will arrive at the
airport as the flight lands. if
you have made other arrangements the driver will
arrive according to those arrangements.
- Q: I have completed a
booking form will you confirm the booking?
Yes we will confirm your booking via an
automatic e-mail receipt. If you do not receive this
confirmation please contact us as we may not
have received your booking. The system is
entirely automated and if you receive a
confirmation there is no need for further
communication unless you have any questions.
- Q: Do I have to pay any
additional costs for waiting?
- A: The driver
will arrive at the airport as your
flight arrives or as arranged and will wait for
you to get your luggage. There is absolutely no
charge for this. If you are delayed for any
other reason such as filling out forms for
lost luggage or waiting for other members of
your party and you require
the driver to wait, please contact us as soon as
possible so we can instruct the driver to wait
, It will cost $45 per hour, billed in 15 minute
you have booked a sedan, van, E-Class Mercedes
and S-Class Mercedes.
- Q: What would happen if I were unable to
complete airport formalities and was detained by
- A: The majority of customers
clear formalities within the free waiting time.
Our driver will leave the airport if you do not
contact us. Unfortunately in such circumstances
we have no option but to charge the full fare
for the journey. In some circumstances we may
charge a reduced amount based on costs incurred.
Do I have to pay extra for a meet and greet
service at Washington Dulles Airport,
Reagan and BWI?
No, Unlike other companies we are the only
company in DC with the 'All Inclusive Rate
- Q: Can you guarantee that
your driver will be at the pick up on time?
Though our drivers will make every effort to
arrive on time, at times it is difficult to
predict traffic and other situations outside of
our control. We will make every effort to
contact you via phone if we are delayed. These instances are
very rare and 99% of the time we are able to meet
your as you exit arrivals. In these
circumstances we make every effort to arrange
transport through our company and if we are
unable to arrange alternative service at your
cost, we will refund any advance payment that
was made. Please note, Burki Limousine & Sedan
Inc will not be held liable for any expenses
you may incur because of our driver not
showing up and there are absolutely no
exceptions to this. Please call our agents to
discuss this further.
- Q: Can I pay by credit card?
We are able to accept major credit cards via
telephone or on arrival. There is no surcharge
for card payments. You can also pay the driver
on arrival in cash or credit.
- Q: Do I need to pay in
No you do not need to pay in advance.
- Q: Will my credit card
number be secure?
- A: Yes, the credit card
transaction will be processed securely.
This will take place across a secure server and
connection. We keep all your card details in a
safe and secure place and are then destroyed
after the journey has been completed. You also
have the option of using our online
checkout which is the safest form.
- Q: Can I smoke in the car?
- A: You may smoke only with the permission of
the driver who is free to decide at his or her
- Q: Do we need to tip your
- A: Tipping is not essential, but in
the US, a tip is offered as a sign of
appreciation for good service. Not Compulsory. It
is between you and your driver.
- Q: Can I cancel my booking?
Yes, you can cancel or postpone a booking, but
not at the last minute. You will be charged
the full amount. Minimum 6 hours cancellation
- Q: If I have paid by credit
card and cancel my booking can I get a
Yes, you can get a refund less the cost of the
credit card transaction fee. However last
minute cancellations will not be refunded.
Minimum 6 Hours cancellation policy.
- Q: How much luggage can I
- A: It is essential that you book a
vehicle capable of carrying your luggage for an
efficient transfer from the arrival point. We
will not be held responsible if you book
a vehicle that is not capable of carrying your
luggage. If you are not sure please clarify
with the booking agent and get it in writing.
- Q: How do I query or cancel a booking?
You have to call us at 703-865-5532. We
do not accept any other form of communication.
- Q: What is desired time of
- A: This is to facilitate flexible
pickup arrangements, whenever required. If you
are a departing customer we can only suggest a time
of pick up. Please note that these are estimates
and journey times may vary dependant on
incidents, weather and other unforeseeable
reasons. If you are
a arriving customer give us the flight details
and we will check the flight status. You are
welcome to make any arrangement suitable to you.
Thank you for